Impact Technical Publications Help Systems

Do your customers complain that your products are too difficult?

Give them easy-to-find and easy-to-follow instructions.

Does support for your high-tech product or service cost too much? We can help!

We will develop user-friendly, task-based instructions that dramatically reduce your training and support costs.

We conduct effective and economical usability testing to make sure your help is helping users.

We've seen far too many unfriendly help systems that make software products difficult and frustrating to use.

We capture the knowledge required to learn and use your software products, and we deliver that knowledge to your customers in media designed to meet their needs.

Here is a sample: Time Reporting System Help Information

Here are our thoughts on modern "stealth" help.