The exhibits in this gallery demonstrate usability problems in technical publications that are for the most part effective. Knowing how and where to provide information is every bit as important as knowing what information to provide.
Customers should not need to hire a psychic to find information about technical products and services!
Knowledge is useless if customers can't find it when they need it.
Usability testing can save unwarranted product returns and mammoth product support costs.
Return to Usability Testing page.