Impact Technical Publications Frequently Asked Questions about our Company

Do you have experience in our industry?

We have experience in many industries (see our sample projects), but more importantly, we have extensive experience producing highly successful technical publications for a wide range of hardware, software, and telecommunications products along with scientific instruments and equipment in industries that are new to us. We capture your industry knowledge and combine it with our knowledge about how many different kinds of audiences learn many different kinds of technical products.

How much training will you require to come up to speed with our product?

We do not require any training to come up to speed with your product. We start learning about your product before the project starts - when we prepare a bid for you. Once the project is approved, we learn as we develop the project - by interviewing your subject matter experts, analyzing your products, and so on.

Do you charge a fixed price or bill for time and materials?

If you can provide enough information for us to make a reasonable estimate, we will be happy to give you a fixed bid. If you prefer, we also work on a time and materials basis.

Do you charge for the time required to prepare a bid?

No. Our bids are free. We enjoy talking with prospective clients about their projects.

How do you work with clients?

We take care of the entire technical publication development process. Clients interact with us through:

  • Their project manager; we coordinate schedules, resources, and deliverables through this person

  • Subject matter experts; we interview them as we gather information and develop content

  • Reviewers; they comment on the draft technical publication and approve the final version

What is your process?

Please see our Development Process page for more information.

If you have a question that is not on our list, please e-mail us for an answer!

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