Impact Technical Publications Modern Stealth Help

The best help is help users don't know they are using - "stealth" help.

Instead of creating a traditional help system, we create a stealth help system by answering three questions:

  • What information do users need?
  • When do they need it?
  • What is the best way to deliver it?

The result of answering those questions before developing a help strategy is help so well integrated into an application that often it does not appear to be help at all. Users see a series of helpful questions or comments.

For example:

  • Are you new to our website?
  • Forgot your password?
  • Learn more
  • How to....

An application with excellent stealth help is eBay.

eBay anticipates users' questions and provides answers right in the application.

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