The best help is help users don't know they are using - "stealth" help.
Instead of creating a traditional help system, we create a stealth help system by answering three questions:
- What information do users need?
- When do they need it?
- What is the best way to deliver it?
The result of answering those questions before developing a help strategy is help so well integrated into an application that often it does not appear to be help at all. Users see a series of helpful questions or comments.
- Are you new to our website?
- Forgot your password?
- Learn more
- How to....
An application with excellent stealth help is eBay.
eBay anticipates users' questions and provides answers right in the application.
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